Honestly, just WTF is going on with the world today? Achievements in a mobile app for ordering coffee, like this is some sort of weird mobile game you play. Is this what we are looking forward to in our future?
They do it because it works. Not only does it lead to more direct sales, but the app is scraping data that can be further used to generate sales, either to the user directly or sale of their data to third parties. And people who don’t like their habits being gamified will simply not install the app.
How many people are going to say “I refuse to go to Dunkin because they went too far gamifying their rewards program in their shitty app I never use”? Probably close to zero. So, the cost of doing it is whatever they pay their offshore contractors, who probably can’t afford to come visit the US, much less go to Dunkin for awful coffee every day.
You can be a coffee achiever You can sit around the house and watch Leave It to Beaver The future's up to you So what you gonna do? Dare to be stupid, dare to be stupid
