You could really feel JSS backslide on the podcast too. It became really evident that Laurakbuzz was carrying more and more of the weight of the cast, and JSS acted like they didn’t even want to be there, even leaving partway through some episodes.
I’ve been off the JSS train for a while now.
Not to distill your loss into a business lesson, but Chewy has a fantastic playbook they follow when a client’s pet dies. Expect some flowers & card from Chewy in the coming days.
They know that pet owners are incredibly likely to become pet owners again, and it’s a small write-off to convert a client into a lifetime customer.